Xray incident

Atlassian Outage - Users receiving 'something went wrong' or 'Hash MHHY91' Error messages when using Apps

Xray experienced a major incident on September 4, 2025 affecting Xray App, lasting 4d. The incident has been resolved; the full update timeline is below.

Started: Sep 04, 2025, 08:06 AM UTC
Resolved: Sep 08, 2025, 09:05 AM UTC
Duration: 4d
Detected by Pingoru: Sep 04, 2025, 08:06 AM UTC

Affected components

Xray App

Update timeline

monitoring Sep 04, 2025, 08:06 AM UTC

We're experiencing an outage on Xray Cloud, tied to our service provider, Atlassian, which is affecting all third-party apps (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution with Atlassian. Thank you for being so patient!
monitoring Sep 04, 2025, 04:30 PM UTC

Atlassian team has implemented a mitigation and have updated that services are currently operating as expected. We'll continue to monitor the situation for any changes.
resolved Sep 08, 2025, 09:05 AM UTC

The issue is now fully resolved. Thank you for your patience.