Xray incident

Performance degradation and elevated error rates

Critical Resolved View vendor source →

Xray experienced a critical incident on September 4, 2019 affecting Xray App and Xray API, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2019, 06:44 AM UTC
Resolved
Sep 04, 2019, 09:15 AM UTC
Duration
2h 31m
Detected by Pingoru
Sep 04, 2019, 06:44 AM UTC

Affected components

Xray AppXray API

Update timeline

  1. investigating Sep 04, 2019, 06:44 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 04, 2019, 08:11 AM UTC

    We have identified the cause of these problems as being related with our database provider MongoDB Atlas. We are working with them to find a solution as soon as possible.

  3. resolved Sep 04, 2019, 09:15 AM UTC

    This incident has been resolved. We apologize for any inconvenience this might have caused.