Xray incident

Performance degradation and elevated error rates

Critical Resolved View vendor source →

Xray experienced a critical incident on February 11, 2020 affecting Xray App and Xray API, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 11, 2020, 11:08 AM UTC
Resolved
Feb 11, 2020, 12:45 PM UTC
Duration
1h 37m
Detected by Pingoru
Feb 11, 2020, 11:08 AM UTC

Affected components

Xray AppXray API

Update timeline

  1. investigating Feb 11, 2020, 11:08 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 11, 2020, 11:25 AM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 11, 2020, 12:17 PM UTC

    We have identified the cause of the problem as being related to our database infrastructure and are working on restoring the service as soon as possible.

  4. investigating Feb 11, 2020, 12:43 PM UTC

    This incident has been resolved. We apologize for any inconvenience this might have caused.

  5. resolved Feb 11, 2020, 12:45 PM UTC

    This incident has been resolved. We apologize for any inconvenience this might have caused.