Xray incident

Performance degradation and partial outage

Critical Resolved View vendor source →

Xray experienced a critical incident on July 17, 2020 affecting Xray App and Xray API, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 07:22 AM UTC
Resolved
Jul 17, 2020, 08:01 AM UTC
Duration
38m
Detected by Pingoru
Jul 17, 2020, 07:22 AM UTC

Affected components

Xray AppXray API

Update timeline

  1. investigating Jul 17, 2020, 07:22 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 17, 2020, 07:29 AM UTC

    We are currently investigating this issue.

  3. identified Jul 17, 2020, 07:40 AM UTC

    We have identified the cause of the problem as being related to our database infrastructure and are working on restoring the service as soon as possible.

  4. monitoring Jul 17, 2020, 07:51 AM UTC

    A fix has been implemented and we are monitoring the system.

  5. resolved Jul 17, 2020, 08:01 AM UTC

    This incident has been resolved. We apologize for any inconvenience this might have caused.