Xray incident

Elevated error rates for Web requests

Major Resolved View vendor source →

Xray experienced a major incident on July 28, 2020 affecting Xray App and Xray API, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2020, 09:07 AM UTC
Resolved
Jul 28, 2020, 01:20 PM UTC
Duration
4h 12m
Detected by Pingoru
Jul 28, 2020, 09:07 AM UTC

Affected components

Xray AppXray API

Update timeline

  1. investigating Jul 28, 2020, 09:07 AM UTC

    We are currently investigating this issue.

  2. identified Jul 28, 2020, 10:11 AM UTC

    We have identified the cause of the problem as being related to DNS resolution errors with our cloud infrastructure provider.

  3. monitoring Jul 28, 2020, 10:24 AM UTC

    We've managed to find a solution for the DNS resolution problems and we are actively monitoring the system.

  4. resolved Jul 28, 2020, 01:20 PM UTC

    This incident has been resolved.