Xray incident

Performance degradation and partial outage

Major Resolved View vendor source →

Xray experienced a major incident on August 17, 2020 affecting Xray App and Xray API, lasting 1h 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2020, 01:28 PM UTC
Resolved
Aug 17, 2020, 03:15 PM UTC
Duration
1h 47m
Detected by Pingoru
Aug 17, 2020, 01:28 PM UTC

Affected components

Xray AppXray API

Update timeline

  1. investigating Aug 17, 2020, 01:28 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 17, 2020, 01:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 17, 2020, 01:44 PM UTC

    We've identified the cause of the problem as being related to our database infrastructure and are now working to restore the service as soon as possible.

  4. monitoring Aug 17, 2020, 02:08 PM UTC

    The Xray Cloud services have been restored we will continue to monitor the system.

  5. resolved Aug 17, 2020, 03:15 PM UTC

    The incident has been resolved. We do apologize for any inconvenience it may have caused.