Xray experienced a minor incident on March 6, 2023 affecting Xray App, lasting 4h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Xray App
Update timeline
- investigating Mar 06, 2023, 12:16 PM UTC
Hi everyone, We are aware of a situation where docgen is not exporting. As of right now, some Jira Cloud instances are experiencing this issue. We are actively investigating this and will bring an update soon. Thank you for your patience and understanding.
- identified Mar 06, 2023, 03:15 PM UTC
Update: We have possibly identified the reason for some exports failing and are looking into fixing it as soon as possible. Apologies for the inconvenience and we thank you for your patience.
- resolved Mar 06, 2023, 04:20 PM UTC
Docgen Update: The issue has been resolved. And we have released an update that will be automatically deployed for all. Thank you for your patience.