Xray incident

Some customers experiencing problems with Xray Cloud API, investigation underway

Xray experienced a major incident on September 5, 2023 affecting Xray API, lasting 2h 29m. The incident has been resolved; the full update timeline is below.

Started: Sep 05, 2023, 11:09 AM UTC
Resolved: Sep 05, 2023, 01:38 PM UTC
Duration: 2h 29m
Detected by Pingoru: Sep 05, 2023, 11:09 AM UTC

Affected components

Xray API

Update timeline

investigating Sep 05, 2023, 11:09 AM UTC

At the moment, some customers may have difficulty using Xray Cloud API. Our team is actively investigating the incident and will update you with more details as we have them.
resolved Sep 05, 2023, 01:38 PM UTC

We would like to inform you that we have resolved the problem that affected the Cloud API. We are investigating enhancements to prevent such issues from occurring again in the future. All systems should be working normally. However, if you experience any difficulties after this resolution, please feel free to contact Support. We are sorry for any trouble caused by this production incident and thank you for your patience and understanding.