Xray experienced a major incident on February 28, 2024 affecting Xray App and Xray API, lasting 6h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Xray AppXray API
Update timeline
- identified Feb 28, 2024, 01:53 PM UTC
We're experiencing an outage on Xray Cloud tied to our service provider, Atlassian (https://jira-software.status.atlassian.com/). We're closely monitoring and working on a resolution. Thanks for your patience.
- resolved Feb 28, 2024, 08:06 PM UTC
The incident has been resolved Atlassian reports that between ~12:15 UTC and ~ 15:20 UTC Jira Cloud Automation rules and Connect apps impersonating users were failing. We have scaled up the underlying services and confirmed we aren't observing failures anymore. We can also confirm from our end that all services with Degraded Performance are now Operational