XOi incident

Processing Delay

Minor Resolved View vendor source →

XOi experienced a minor incident on October 20, 2025 affecting Web and Mobile, lasting 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:44 AM UTC
Resolved
Oct 20, 2025, 12:33 PM UTC
Duration
48m
Detected by Pingoru
Oct 20, 2025, 11:44 AM UTC

Affected components

WebMobile

Update timeline

  1. identified Oct 20, 2025, 11:44 AM UTC

    We have identified a processing delay affecting actions on jobs due to an AWS outage. Mobile users are able to login and complete work. Once restored, data captured on the mobile app will process as expected.

  2. resolved Oct 20, 2025, 12:33 PM UTC

    This is now resolved and all pending processing has been completed.