XOi experienced a major incident on July 15, 2026 affecting Mobile, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile
Update timeline
- investigating Jul 15, 2026, 03:52 PM UTC
We are currently investigating an issue impacting Vision Live Pro. Some users may experience difficulty starting or joining live sessions. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide updates as more information becomes available.
- resolved Jul 15, 2026, 06:20 PM UTC
The issue impacting Vision Live Pro has been resolved, and the service is operating normally. We appreciate your patience while our team worked to restore functionality. If you continue to experience any issues, please contact our Support team.