Xneelo experienced a minor incident on December 2, 2024 affecting xneelo service, lasting 18h 20m. The incident has been resolved; the full update timeline is below.
Affected components
xneelo service
Update timeline
- resolved Dec 03, 2024, 06:04 AM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments
- resolved Jan 13, 2025, 08:15 AM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments