Xneelo experienced a minor incident on August 20, 2024 affecting xneelo service, lasting 11h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 20, 2024, 06:35 PM UTC
A 3rd-party's 3D secure service is down which is leading to card payments failing intermittently due to authentication errors. In the interim, cash invoices can be settled via EFT payment to the below details: Account Holder: xneelo (Pty) Ltd Bank: ABSA Bank Branch Code: 632005 Account No: 9166856924 Account Type: Savings Account The due date for cash invoices is the 27th of August. Once the issue has been resolved, immediate card payments can be made. Impacted: Payments
- resolved Sep 30, 2024, 09:23 AM UTC
A 3rd-party's 3D secure service is down which is leading to card payments failing intermittently due to authentication errors. In the interim, cash invoices can be settled via EFT payment to the below details: Account Holder: xneelo (Pty) Ltd Bank: ABSA Bank Branch Code: 632005 Account No: 9166856924 Account Type: Savings Account The due date for cash invoices is the 27th of August. Once the issue has been resolved, immediate card payments can be made. Impacted: Payments