xMatters incident

Notice: Issue discovered with xMatters and ServiceNow update Zurich Patch 10 Hotfix 4

Maintenance Resolved View vendor source →

xMatters performed scheduled maintenance on August 26, 2026 affecting Integration Platform and Integration Platform and 1 more component, lasting 5d 17h. The full update timeline is below.

Started
Aug 26, 2026, 11:16 PM UTC
Resolved
Sep 01, 2026, 04:32 PM UTC
Duration
5d 17h
Detected by Pingoru
Aug 26, 2026, 11:16 PM UTC

Affected components

Integration PlatformIntegration PlatformIntegration Platform

Update timeline

  1. investigating Aug 26, 2026, 11:16 PM UTC

    We recommend that customers who have integrated ServiceNow with xMatters hold off on installing the following ServiceNow patch until further notice: Zurich Patch 10 Hotfix 4 Build tag: glide-zurich-07-01-2025__patch10-hotfix4aw34-08-16-2026 We have observed that this patch may disrupt communication between ServiceNow and xMatters. Our teams are actively investigating the issue and working to determine the appropriate resolution. If you have already installed the patch and are experiencing integration issues, rolling back the patch has been shown to restore normal operation. Please contact xMatters Support if you need further assistance. We will provide another update when more information is available. We apologize for any inconvenience.

  2. resolved Sep 01, 2026, 04:32 PM UTC

    ServiceNow has resolved this issue on Friday, August 28, 2026 with a maintenance patch. The problem was related to an issue in the ServiceNow patch identified in their article KB3147727 (https://support.servicenow.com/kb_view.do?sysparm_article=KB3147727)