xMatters Outage History

xMatters had 12 outages in the last 2 years totaling 134h 32m of downtime — averaging 0.5 incidents per month.

There were 12 xMatters outages since April 3, 2025 totaling 134h 32m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.xmatters.com

Minor July 1, 2026

Issue Discovered - Service disruption in North American Region - Multiple Services

Detected by Pingoru: Jul 01, 2026, 07:53 PM UTC
Resolved: Jul 01, 2026, 08:21 PM UTC
Duration: 28m

Affected: Web InterfaceEmail NotificationsSMS NotificationsVoice NotificationsConferencingIntegration PlatformAPIMobile App

Timeline · 4 updates

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Major May 1, 2026

Issue Discovered - Service disruption in Europe Region – Web User Interface

Detected by Pingoru: May 01, 2026, 08:45 AM UTC
Resolved: May 01, 2026, 09:19 AM UTC
Duration: 34m

Affected: Web Interface

Timeline · 5 updates

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Minor April 1, 2026

Issue Discovered - Service disruption in North American Region – API

Detected by Pingoru: Apr 01, 2026, 02:06 PM UTC
Resolved: Apr 01, 2026, 02:36 PM UTC
Duration: 29m

Affected: API

Timeline · 5 updates

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Minor March 10, 2026

Issue Discovered - Service disruption in All Regions – SSO login to Web User Interface

Detected by Pingoru: Mar 10, 2026, 08:36 PM UTC
Resolved: Mar 10, 2026, 08:54 PM UTC
Duration: 17m

Affected: Web InterfaceWeb InterfaceWeb Interface

Timeline · 4 updates

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Major October 20, 2025

Issue Discovered - Service disruption in All Regions – Conferencing

Detected by Pingoru: Oct 20, 2025, 10:20 AM UTC
Resolved: Oct 21, 2025, 04:34 PM UTC
Duration: 1d 6h

Affected: Voice NotificationsVoice NotificationsVoice NotificationsConferencingConferencingConferencing

Timeline · 4 updates

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Minor October 10, 2025

Issue Discovered - Degraded performance in North American Region – Integration Platform

Detected by Pingoru: Oct 10, 2025, 10:58 PM UTC
Resolved: Oct 14, 2025, 03:58 PM UTC
Duration: 3d 17h

Affected: Integration Platform

Timeline · 3 updates

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Minor September 24, 2025

Issue Discovered - Service disruption in All Regions – Mobile App

Detected by Pingoru: Sep 24, 2025, 04:34 AM UTC
Resolved: Sep 24, 2025, 04:43 AM UTC
Duration: 8m

Affected: Mobile AppMobile AppMobile App

Timeline · 6 updates

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Major August 6, 2025

Issue Discovered - Service disruption in North America – Multiple Services

Detected by Pingoru: Aug 06, 2025, 03:27 AM UTC
Resolved: Aug 06, 2025, 05:18 AM UTC
Duration: 1h 50m

Affected: Email NotificationsSMS NotificationsVoice Notifications

Timeline · 5 updates

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Notice June 23, 2025

xMatters - Support Center - support.xmatters.com

Detected by Pingoru: Jun 23, 2025, 08:14 PM UTC
Resolved: Jun 23, 2025, 08:46 PM UTC
Duration: 31m

Timeline · 2 updates

investigating Jun 23, 2025, 08:14 PM UTC

We have identified a problem affecting the xMatters Support Center. Our team is investigating and working to resolve the issue. Details: Users will be unable to access the xMatters Support Center. Tickets can be created via email or through Support line.
resolved Jun 23, 2025, 08:46 PM UTC

We have now resolved the issue with our support center.

Read the full incident report →

Minor June 12, 2025