xMatters incident

Issue Discovered - Service disruption in European Region - Multiple Services

Minor Ongoing View vendor source →

xMatters is currently experiencing a minor incident affecting Web Interface and Email Notifications and 1 more component, which began 2h ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 06:24 AM UTC
Resolved
Ongoing
Duration
● 2h 3m
Detected by Pingoru
Oct 20, 2026, 06:24 AM UTC

Affected components

Web InterfaceEmail NotificationsSMS NotificationsVoice NotificationsConferencingIntegration PlatformAPIMobile App

Update timeline

  1. investigating Oct 20, 2026, 06:24 AM UTC

    xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the Europe region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.

  2. identified Oct 20, 2026, 06:31 AM UTC

    The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.

  3. monitoring Oct 20, 2026, 06:36 AM UTC

    The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.