Issue Discovered - Service disruption in North American Region - Multiple Services
Timeline · 5 updates
- investigating Oct 01, 2026, 05:22 PM UTC
xMatters monitoring tools have identified a potential issue with xMatters On-Demand for some clients located in the North America region. We are currently investigating the issue and will update as information becomes available. Please see incident details for specific services impacted. If you are also experiencing issues, or if you're not sure whether this issue impacts your service, please contact xMatters Client Assistance at https://support.xmatters.com/hc/en-us/requests/new - our support agents are waiting to help.
- investigating Oct 01, 2026, 05:30 PM UTC
We are continuing to investigate this issue.
- identified Oct 01, 2026, 05:40 PM UTC
The xMatters Incident Response team has identified the source of the issue and is working on a fix. We will update once a solution has been identified and implemented.
- monitoring Oct 01, 2026, 05:45 PM UTC
The xMatters Incident Response team has deployed a fix for the issue. We are currently monitoring the situation to ensure the implementation is stable and that all services are restored.
- resolved Oct 01, 2026, 06:56 PM UTC
The issue has been addressed, and all services have been restored. Thank you for your patience while we addressed this matter.