Xero Developer Platform incident

Issue when authorising an app connection, user is not directed back to app.

Minor Resolved View vendor source →

Xero Developer Platform experienced a minor incident on November 19, 2021 affecting Accounting API and Files API and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2021, 04:25 PM UTC
Resolved
Nov 19, 2021, 07:24 PM UTC
Duration
2h 58m
Detected by Pingoru
Nov 19, 2021, 04:25 PM UTC

Affected components

Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Update timeline

  1. investigating Nov 19, 2021, 04:25 PM UTC

    We are currently investigating an intermittent issue preventing end users from authorising connected apps.

  2. identified Nov 19, 2021, 06:38 PM UTC

    Our team have identified the issue and are currently preparing a fix. Thank you for your patience whilst we work on this.

  3. identified Nov 19, 2021, 07:11 PM UTC

    Our team have released a fix and we are currently monitoring the issue.

  4. resolved Nov 19, 2021, 07:24 PM UTC

    Our logs show the issue returning to normal. Sorry for the inconvenience this may have caused whilst the issue was resolved.