Xero Developer Platform incident
Users experiencing various issues when authorising, connecting or managing an API app or integration
Xero Developer Platform experienced a major incident on December 22, 2021 affecting Accounting API and Developer Centre and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 22, 2021, 12:35 PM UTC
We are currently investigating an issue when users attempt to connect an API app or integration.
- identified Dec 22, 2021, 12:56 PM UTC
The issue appears to be related to a wider AWS outage. We are currently working with them to further investigate the issue.
- monitoring Dec 22, 2021, 02:02 PM UTC
AWS are currently in the process of restoring services and we are seeing improvements. Thank you for your patience whilst we continue to monitor the issue.
- monitoring Dec 22, 2021, 03:12 PM UTC
We are continuing to see service returning to normal. However our webhooks will continue to experience some delays as we deliver the backlogged events. Thank you once again for patience whilst this has been investigated.
- resolved Dec 22, 2021, 04:09 PM UTC
All services have now returned to normal. Please get in touch with our support team should you still be experiencing any issues. Sorry for any inconvenience the outage will have caused.