Xero Developer Platform incident

Webhooks not delivering correctly

Critical Resolved View vendor source →

Xero Developer Platform experienced a critical incident on April 27, 2022 affecting Webhooks, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 27, 2022, 11:30 AM UTC
Resolved
Apr 27, 2022, 01:35 PM UTC
Duration
2h 4m
Detected by Pingoru
Apr 27, 2022, 11:30 AM UTC

Affected components

Webhooks

Update timeline

  1. investigating Apr 27, 2022, 11:30 AM UTC

    We are currently investigating an issue which is causing API webhook payloads to not be delivered correctly.

  2. identified Apr 27, 2022, 12:23 PM UTC

    The issue has been identified and we now have engineers working on a fix. Sorry for the inconvenience whilst this is being worked on.

  3. monitoring Apr 27, 2022, 12:31 PM UTC

    Our team have released the fix and we are now seeing webhook payloads being delivered in the expected format. There may be delays on delivery whilst our systems recover.

  4. resolved Apr 27, 2022, 01:35 PM UTC

    This incident has been resolved.