Xero Developer Platform incident

Apps may have problems using refresh tokens

Major Resolved View vendor source →

Xero Developer Platform experienced a major incident on June 8, 2022 affecting Accounting API and Files API and 1 more component, lasting 20h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2022, 05:20 AM UTC
Resolved
Jun 09, 2022, 01:46 AM UTC
Duration
20h 26m
Detected by Pingoru
Jun 08, 2022, 05:20 AM UTC

Affected components

Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Update timeline

  1. investigating Jun 08, 2022, 05:20 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 08, 2022, 05:53 AM UTC

    Some apps may have problems using refresh tokens. We are continuing to investigate.

  3. investigating Jun 08, 2022, 06:46 AM UTC

    Apps may still encounter issues using refresh tokens. We are continuing to investigate.

  4. investigating Jun 08, 2022, 08:05 AM UTC

    Apps may still have trouble using refresh tokens. Affected users can re-authorise apps to workaround this issue. We are still working towards a resolution. We apologise for the disruption.

  5. investigating Jun 08, 2022, 02:51 PM UTC

    We are continuing to investigate this issue. Re-authorising connections and using the new refresh token in refreshes is still the suggested workaround. Apologies for the inconvenience caused.

  6. identified Jun 08, 2022, 09:39 PM UTC

    The issue has been identified and a fix is being implemented

  7. monitoring Jun 09, 2022, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jun 09, 2022, 01:46 AM UTC

    This incident has been resolved.