Xero Developer Platform incident

Intermittent errors when refreshing OAuth 2.0 tokens

Minor Resolved View vendor source →

Xero Developer Platform experienced a minor incident on September 14, 2022 affecting Accounting API and Files API and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2022, 09:04 PM UTC
Resolved
Sep 15, 2022, 09:18 PM UTC
Duration
1d
Detected by Pingoru
Sep 14, 2022, 09:04 PM UTC

Affected components

Accounting APIFiles APIPayroll APIBankfeeds APIXero HQ APIAssets APIXero Practice Manager API

Update timeline

  1. investigating Sep 14, 2022, 09:04 PM UTC

    We are currently investigating reports of intermittent errors when performing token refreshes.

  2. monitoring Sep 15, 2022, 01:45 AM UTC

    The issue appears to be isolated to a single app.

  3. resolved Sep 15, 2022, 09:18 PM UTC

    This incident has been resolved.