Xero Developer Platform incident

Errors creating and fetching Xero Feeds API connections

Minor Resolved View vendor source →

Xero Developer Platform experienced a minor incident on April 3, 2023 affecting Bankfeeds API, lasting 7h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2023, 12:18 AM UTC
Resolved
Apr 03, 2023, 07:59 AM UTC
Duration
7h 40m
Detected by Pingoru
Apr 03, 2023, 12:18 AM UTC

Affected components

Bankfeeds API

Update timeline

  1. monitoring Apr 03, 2023, 12:18 AM UTC

    We are aware that on 2023-04-02 from 21:37 until 23:08 UTC some bank feed connection creation and fetch attempts may have failed with internal server errors. Services have now been returned to normal and are being monitored while root cause investigations continue. Thank you for your patience.

  2. monitoring Apr 03, 2023, 12:19 AM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Apr 03, 2023, 04:32 AM UTC

    Connection errors are recurring sporadically at certain parts of the day and are being closely monitored. Root cause is not yet identified but workarounds are being sought. Expect service levels to fluctuate until further updates.

  4. resolved Apr 03, 2023, 07:59 AM UTC

    This incident has been resolved.