Xero Developer Platform incident

Global: Xero Bank Feeds API statements blocked

Major Resolved View vendor source →

Xero Developer Platform experienced a major incident on April 11, 2023 affecting Bankfeeds API, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 10:30 PM UTC
Resolved
Apr 12, 2023, 01:40 AM UTC
Duration
3h 10m
Detected by Pingoru
Apr 11, 2023, 10:30 PM UTC

Affected components

Bankfeeds API

Update timeline

  1. investigating Apr 11, 2023, 10:30 PM UTC

    We are aware that the bankfeeds.xro/1.0/statements POST requests may be returning Rate-Limited (429) responses preventing posting of statements. Our team is investigating this with urgency. Status Last Reviewed: 10:29pm UTC

  2. resolved Apr 12, 2023, 01:40 AM UTC

    We have implemented a workaround and are monitoring. Statement posting is now available while we work on a permanent fix. Clients should limit requests to a maximum of 180 calls per minute, for example using exponential backoff retry policies.