Xero Developer Platform incident

High latency and error rate for some customers

Notice Resolved View vendor source →

Xero Developer Platform experienced a notice incident on September 5, 2023, lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2023, 11:05 AM UTC
Resolved
Sep 05, 2023, 12:05 PM UTC
Duration
59m
Detected by Pingoru
Sep 05, 2023, 11:05 AM UTC

Update timeline

  1. investigating Sep 05, 2023, 11:05 AM UTC

    We're aware some customers are experiencing an elevated level of API errors and latency. Our technical team are investigating this as a matter of urgency.

  2. investigating Sep 05, 2023, 11:06 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 05, 2023, 11:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2023, 12:05 PM UTC

    This incident has been resolved.