Xero Developer Platform incident

High latency and error rate for some customers

Minor Resolved View vendor source →

Xero Developer Platform experienced a minor incident on January 25, 2024 affecting Accounting API, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 09:53 AM UTC
Resolved
Jan 25, 2024, 10:43 AM UTC
Duration
49m
Detected by Pingoru
Jan 25, 2024, 09:53 AM UTC

Affected components

Accounting API

Update timeline

  1. investigating Jan 25, 2024, 09:53 AM UTC

    We're aware some customers are experiencing an elevated level of API errors and latency. Our technical team are investigating this as a matter of urgency.

  2. monitoring Jan 25, 2024, 10:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 25, 2024, 10:43 AM UTC

    This incident has been resolved. We apologise for any inconvenience caused.