Xero Developer Platform incident

Webhooks are delayed in delivery

Critical Resolved View vendor source →

Xero Developer Platform experienced a critical incident on December 7, 2021 affecting Accounting API and Webhooks, lasting 12h 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 06:26 PM UTC
Resolved
Dec 08, 2021, 07:07 AM UTC
Duration
12h 41m
Detected by Pingoru
Dec 07, 2021, 06:26 PM UTC

Affected components

Accounting APIWebhooks

Update timeline

  1. investigating Dec 07, 2021, 06:26 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 07, 2021, 08:18 PM UTC

    Some API calls are also failing. We are continuing to work with Amazon Web Services to fix these issues.

  3. investigating Dec 07, 2021, 10:01 PM UTC

    We are continuing to support AWS on a fix for this issue.

  4. monitoring Dec 08, 2021, 02:00 AM UTC

    Webhooks are now being delivered but there will be a delay until we are delivering in real time again. Thank you for your patience.

  5. resolved Dec 08, 2021, 07:07 AM UTC

    This incident has been resolved.