Xendit incident

Payouts Disruption in Indonesia

Minor Resolved View vendor source →

Xendit experienced a minor incident on August 26, 2026 affecting Disbursement - BSI and Disbursement - Permata and 1 more component, lasting 7h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 08:10 AM UTC
Resolved
Aug 26, 2026, 03:20 PM UTC
Duration
7h 9m
Detected by Pingoru
Aug 26, 2026, 08:10 AM UTC

Affected components

Disbursement - BSIDisbursement - PermataDisbursement - Other Indonesia banks and E-WalletsRemittance Payouts

Update timeline

  1. identified Aug 26, 2026, 08:10 AM UTC

    Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to IDR destinations with amount 5000-9999, 100000001-250000000 except for BCA, BNI, BRI, MANDIRI, PERMATA due to system issues with our partner.

  2. identified Aug 26, 2026, 09:00 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

  3. identified Aug 26, 2026, 09:40 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000

  4. identified Aug 26, 2026, 10:00 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 Other banks and Ewallets: 1-4999

  5. identified Aug 26, 2026, 10:10 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 Other banks and Ewallets: 1-4999

  6. identified Aug 26, 2026, 10:30 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 Other banks and Ewallets: 1-4999

  7. resolved Aug 26, 2026, 03:20 PM UTC

    This incident has been resolved.