Xendit experienced a minor incident on August 24, 2026 affecting Disbursement - BSI and Disbursement - Permata and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 24, 2026, 08:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 24, 2026, 08:30 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 24, 2026, 09:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 24, 2026, 10:30 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 24, 2026, 11:00 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- identified Aug 24, 2026, 11:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001
- resolved Aug 24, 2026, 11:20 AM UTC
This incident has been resolved.