Xendit experienced a minor incident on August 14, 2026 affecting Over-The-Counter Payments - Alfamart, lasting 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2026, 09:41 AM UTC
Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ALFAMART payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ALFAMART cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Aug 14, 2026, 09:46 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service