Xendit experienced a minor incident on August 7, 2026 affecting Virtual Account - BJB, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Virtual Account - BJB
Update timeline
- identified Aug 07, 2026, 05:38 PM UTC
Dear Valued Customers, We have detected issues with VIRTUAL_ACCOUNT BJB creation due to disruption on our partner's end. Impact: - New virtual accounts cannot be created We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved Aug 07, 2026, 06:40 PM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service