Xendit experienced a minor incident on July 16, 2026 affecting Credit/Debit Cards, lasting 21h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 03:00 AM UTC
Dear Valued Customers, We have detected a disruption in CREDIT_CARDS payments due to disruption on our partner. Impact: You will experience an intermittent disruption and potentially won't be able to authorize transactions during this period. We are inquiring about more information from our partner and will keep this page updated as we hear news from our partner. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- monitoring Jul 16, 2026, 04:53 AM UTC
We have observed that performance has returned to a normal baseline, and confirmed with our partner that they have identified the underlying issue observed the same. We will continue to monitor the situation in the coming hours while working with our partner to ensure a durable and timely resolution.
- monitoring Jul 16, 2026, 04:53 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 17, 2026, 12:07 AM UTC
We have received confirmation that the incident has been fully resolved, in line with our own observations.