Xendit incident

Payouts Disruption in Philippines

Minor Resolved View vendor source →

Xendit experienced a minor incident on July 11, 2026 affecting Disbursement - BPI and Disbursement - GCASH and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2026, 01:20 AM UTC
Resolved
Jul 11, 2026, 04:30 AM UTC
Duration
3h 10m
Detected by Pingoru
Jul 11, 2026, 01:20 AM UTC

Affected components

Disbursement - BPIDisbursement - GCASHDisbursement - PaymayaDisbursement - Other Philippines banks and E-WalletsRemittance Payouts

Update timeline

  1. identified Jul 11, 2026, 01:20 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: All amount

  2. identified Jul 11, 2026, 02:30 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

  3. identified Jul 11, 2026, 02:40 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: All amount

  4. identified Jul 11, 2026, 03:20 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  5. identified Jul 11, 2026, 03:30 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

  6. identified Jul 11, 2026, 03:40 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  7. identified Jul 11, 2026, 03:50 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: All amount

  8. resolved Jul 11, 2026, 04:30 AM UTC

    This incident has been resolved.