Affected components
Update timeline
- identified Apr 25, 2026, 04:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000
- identified Apr 25, 2026, 04:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 Other banks and Ewallets: 1-50000
- identified Apr 25, 2026, 05:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000
- identified Apr 25, 2026, 05:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001
- resolved Apr 25, 2026, 05:40 PM UTC
This incident has been resolved.
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