Xendit experienced a minor incident on June 18, 2026 affecting Cards and Direct Debit and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 18, 2026, 03:49 AM UTC
Dear Valued Customers, We have detected issues with QRPH QR_CODE payments due to a disruption on our partner's end. Impact: - Intermittent timeouts on QR_CODE for creation of charge requests - Merchants will be able to initiate transactions, but will receive a CHANNEL_UNAVAILABLE error with a HTTP 503 response on a percent of requests. - Market: ph - Over 0.133% of requests in the last 15 minutes have been affected We are currently in the process of investigating and will keep this page updated as we learn more and restore these services. In the meantime, we recommend that you take the following actions to mitigate disruptions to your end users during this incident: - Retry transactions for which a 503 error is received. - Reconciliation of the status of transactions after the incident will not be required. Sorry for the inconvenience caused. Sincerely, Xendit customer service
- identified Jun 18, 2026, 04:01 AM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 18, 2026, 04:10 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service