Xendit incident

Payouts Disruption in Philippines

Minor Resolved View vendor source →

Xendit experienced a minor incident on May 23, 2026 affecting Disbursement - BPI and Disbursement - GCASH and 1 more component, lasting 16h 19m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2026, 02:30 AM UTC
Resolved
May 23, 2026, 06:50 PM UTC
Duration
16h 19m
Detected by Pingoru
May 23, 2026, 02:30 AM UTC

Affected components

Disbursement - BPIDisbursement - GCASHDisbursement - PaymayaDisbursement - Other Philippines banks and E-WalletsRemittance Payouts

Update timeline

  1. identified May 23, 2026, 02:30 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

  2. identified May 23, 2026, 02:50 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: All amount

  3. identified May 23, 2026, 10:10 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: above 50001

  4. identified May 23, 2026, 10:20 AM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_SEC: All amount

  5. identified May 23, 2026, 03:10 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  6. identified May 23, 2026, 03:40 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  7. identified May 23, 2026, 04:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  8. identified May 23, 2026, 05:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  9. identified May 23, 2026, 06:30 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_UBP: above 50001

  10. resolved May 23, 2026, 06:50 PM UTC

    This incident has been resolved.