Affected components
Update timeline
- identified Apr 22, 2026, 06:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 10000-50000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 10000-50000000
- identified Apr 22, 2026, 08:01 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 10000-50000000 MANDIRI: 10000-50000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 10000-50000000
- identified Apr 22, 2026, 08:50 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 10000-50000000 MANDIRI: 10000-50000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 10000-50000000
- identified Apr 22, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001
- identified Apr 22, 2026, 09:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BRI: 1-9999, above 100000001 PERMATA: 1-4999, above 250000001
- identified Apr 22, 2026, 09:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BNI: 5000-9999, 100000001-250000000 BRI: 1-9999, above 100000001 PERMATA: 1-4999, above 250000001
- identified Apr 22, 2026, 10:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BRI: 1-9999, above 100000001 PERMATA: 1-4999, above 250000001
- identified Apr 23, 2026, 01:50 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001
- identified Apr 23, 2026, 02:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 CIMB: above 250000001
- identified Apr 23, 2026, 04:01 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: 5000-250000000 BNI: 5000-250000000 MANDIRI: 5000-250000000 PERMATA: All amount Other banks and Ewallets: 5000-250000000
- identified Apr 23, 2026, 04:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 5000-250000000 BNI: 5000-250000000 MANDIRI: 5000-250000000 PERMATA: All amount Other banks and Ewallets: 5000-250000000
- identified Apr 23, 2026, 06:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 5000-250000000 BNI: 5000-9999, 100000001-250000000 MANDIRI: 5000-250000000 PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 5000-9999, 100000001-250000000
- identified Apr 23, 2026, 08:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. BCA: 5000-250000000 BNI: 5000-9999, 100000001-250000000 MANDIRI: 5000-250000000 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 5000-9999, 100000001-250000000
- identified Apr 23, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 CIMB: above 250000001
- identified Apr 23, 2026, 09:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BNI: 5000-9999, 100000001-250000000 PERMATA: 1-4999, above 250000001 CIMB: above 250000001
- identified Apr 23, 2026, 10:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001 CIMB: above 250000001
- identified Apr 24, 2026, 01:00 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following IDR destinations due to system issues with our partner. PERMATA: 1-4999, above 250000001
- resolved Apr 24, 2026, 05:20 AM UTC
This incident has been resolved.
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