Xendit incident
Over-The-Counter ECPAY_LOAN Philippines Disruption
Xendit experienced a minor incident on May 20, 2026 affecting Over-The-Counter Payments - ECPay Loans, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 20, 2026, 04:36 AM UTC
Dear Valued Customers, We have detected issues with Over-The-Counter (OTC) ECPAY_LOAN payments due to disruption on our partner's end. Impact: - The created Over-The-Counter (OTC) ECPAY_LOAN cannot be paid - The successful Over-The-Counter (OTC) payment will take longer to process - Merchants will still be able to create/update Over-The-Counter (OTC) payment codes We are investigating and will keep this page updated as we hear news from our partner. In the meantime, we recommend that you take the following actions to mitigate disruption during this incident: - Advise your payers to use other payment channels Sorry for the inconvenience caused. Sincerely, Xendit customer service
- resolved May 20, 2026, 06:58 AM UTC
Dear Customers, This incident has been resolved. Sincerely, Xendit customer service