Xendit incident

Payouts Disruption in Philippines

Minor Resolved View vendor source →

Xendit experienced a minor incident on May 19, 2026 affecting Disbursement - BPI and Disbursement - GCASH and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 04:10 PM UTC
Resolved
May 19, 2026, 05:50 PM UTC
Duration
1h 40m
Detected by Pingoru
May 19, 2026, 04:10 PM UTC

Affected components

Disbursement - BPIDisbursement - GCASHDisbursement - PaymayaDisbursement - Other Philippines banks and E-WalletsRemittance Payouts

Update timeline

  1. identified May 19, 2026, 04:10 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  2. identified May 19, 2026, 04:40 PM UTC

    Dear valued customers, We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  3. identified May 19, 2026, 04:50 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_BDO: 1-50000 PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  4. identified May 19, 2026, 05:00 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  5. identified May 19, 2026, 05:10 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_BPI: 1-50000 PH_GCASH: 1-50000 PH_PAYMAYA: 1-50000 PH_UBP: All amount Other banks and Ewallets: 1-50000

  6. identified May 19, 2026, 05:20 PM UTC

    Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000 PH_SEC: above 50001

  7. identified May 19, 2026, 05:30 PM UTC

    Dear valued customers, We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner. PH_GCASH: 1-50000

  8. resolved May 19, 2026, 05:50 PM UTC

    This incident has been resolved.