Xendit experienced a minor incident on October 12, 2026 affecting Disbursement - BCA and Disbursement - BRI and 1 more component, lasting 23h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 12, 2026, 07:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 07:30 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 08:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-9999, above 100000001 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 09:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 10:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 11:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 11:20 AM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 12:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 12:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BNI: 1-9999, above 100000001 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 12:50 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-9999, above 100000001 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 01:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999 BNI: 1-9999, above 100000001 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 01:10 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: 1-4999 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 02:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BCA: 1-4999 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 03:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 03:10 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. BNI: 1-9999, above 100000001 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 03:20 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 03:30 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 04:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: All amount MANDIRI: All amount PERMATA: All amount Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 04:40 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: All amount BRI: 10000-100000000 MANDIRI: All amount PERMATA: All amount Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 06:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: 1-9999, above 100000001 MANDIRI: All amount PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 08:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: All amount BNI: 1-9999, above 100000001 MANDIRI: All amount PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 09:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. BCA: above 5000 BNI: 1-9999, above 100000001 PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 12, 2026, 10:00 PM UTC
Dear valued customers, We are currently seeing delays in processing Disbursements, Remittance, Escrow, Payouts to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 13, 2026, 02:00 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 13, 2026, 06:10 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-9999, above 100000001 Other banks and Ewallets: 1-250000000
- identified Oct 13, 2026, 06:50 AM UTC
Dear valued customers, We are currently seeing delays in processing Payouts, Disbursements, Remittance, Escrow to the following IDR destinations due to system issues with our partner. PERMATA: 1-7999, above 100000001 Other banks and Ewallets: 1-9999, 100000001-250000000
- resolved Oct 13, 2026, 07:00 AM UTC
This incident has been resolved.