Wyng incident

Delays in processing integration data flows

Resolved after 13 hours 19 minutes, affecting Salesforce Marketing Cloud Integration and MailChimp Integration and 1 more, on February 25, 2026.

monitoring Feb 25, 2026, 04:43 PM UTC

The backlogs in processing integration data flows have been cleared, and processing times have returned to normal for all customers. The root cause of this incident and similar incidents reported early today is unusually high, temporary spikes in volume of incoming data, related to the activity of a subset of Wyng customers. While the pattern continues, some customers may experience intermittent delays in processing integration data flows. We will keep this incident report open while we monitor traffic patterns.

Started
Feb 25, 2026, 01:45 PM UTC
Resolved
Feb 26, 2026, 03:05 AM UTC
Duration
13h 19m
Detected by Pingoru
Feb 25, 2026, 01:45 PM UTC

Affected components

Salesforce Marketing Cloud IntegrationMailChimp IntegrationOracle Responsys IntegrationWebhook Integration

Update timeline

  1. investigating Feb 25, 2026, 01:45 PM UTC

    We are seeing delays in processing integration data flows outbound from Wyng to external systems. Users may notice more integration transactions in a Pending state, and longer elapsed times between data collection by an experience and the delivery of that data to their external system or API. Data collection and storage are not impacted, and are operating normally. We are investigating.

  2. monitoring Feb 25, 2026, 04:43 PM UTC

    The backlogs in processing integration data flows have been cleared, and processing times have returned to normal for all customers. The root cause of this incident and similar incidents reported early today is unusually high, temporary spikes in volume of incoming data, related to the activity of a subset of Wyng customers. While the pattern continues, some customers may experience intermittent delays in processing integration data flows. We will keep this incident report open while we monitor traffic patterns.

  3. resolved Feb 26, 2026, 03:05 AM UTC

    We opened a new incident report to track this.

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