Wyng incident

Instagram Content Ingestion Outage

Major Resolved View vendor source →

Wyng experienced a major incident on April 4, 2018, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2018, 08:09 PM UTC
Resolved
Apr 04, 2018, 11:11 PM UTC
Duration
3h 2m
Detected by Pingoru
Apr 04, 2018, 08:09 PM UTC

Update timeline

  1. identified Apr 04, 2018, 08:09 PM UTC

    Due to unexpected Instagram API deprecations https://techcrunch.com/2018/04/04/facebook-instagram-api-shut-down/, instagram content ingestion is not working at this moment. We are actively working on some quick updates to get ingestion back working as soon as possible.

  2. identified Apr 04, 2018, 09:20 PM UTC

    We have rolled out a hotfix and Instagram content ingestion resumed working. We are working on backfilling the missed content from past few hours.

  3. monitoring Apr 04, 2018, 10:18 PM UTC

    A backfill has been initiated for content posted within last few hours, and it may take about one hour to finish.

  4. resolved Apr 04, 2018, 11:11 PM UTC

    Backfill was complete.