Wyng incident

Instagram content ingestion is not working

Major Resolved View vendor source →

Wyng experienced a major incident on June 13, 2019 affecting Instagram Content Stream, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2019, 10:04 PM UTC
Resolved
Jun 13, 2019, 11:20 PM UTC
Duration
1h 16m
Detected by Pingoru
Jun 13, 2019, 10:04 PM UTC

Affected components

Instagram Content Stream

Update timeline

  1. identified Jun 13, 2019, 10:04 PM UTC

    Instagram content ingestion has not been working at 5:32 PM US Eastern time. The issue appears to be a problem with Facebook's API, not within the Wyng system. We are monitoring and will update.

  2. monitoring Jun 13, 2019, 11:02 PM UTC

    We see Instagram content ingestion started to recover at 6:40 PM US Eastern time. Some customers may see delays in collecting new content. We are continuing to monitor.

  3. resolved Jun 13, 2019, 11:20 PM UTC

    Instagram content ingestion is now operating normally. We are continuing to monitor.