Wyng incident

Issues accessing campaign list

Major Resolved View vendor source →

Wyng experienced a major incident on April 6, 2020 affecting Experiences, lasting 8h 23m. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2020, 07:00 PM UTC
Resolved
Apr 07, 2020, 03:23 AM UTC
Duration
8h 23m
Detected by Pingoru
Apr 06, 2020, 07:00 PM UTC

Affected components

Experiences

Update timeline

  1. investigating Apr 06, 2020, 07:00 PM UTC

    Some logged in users may have issues accessing some features in the dashboard, including the Campaigns->Manage tab, and Metrics. We are investigating.

  2. investigating Apr 06, 2020, 10:48 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 07, 2020, 01:24 AM UTC

    We are still investigating the root cause of this issue. A work-around has been identified for users who are unable to manage or edit their campaigns. Please reach out to support team if you need assistance, until regular functions are restored.

  4. resolved Apr 07, 2020, 03:23 AM UTC

    The root cause was isolated, and this incident has been resolved. .