Wyng experienced a major incident on May 11, 2021 affecting Login and Metrics and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2021, 07:33 PM UTC
Platform login and dashboard are currently down. Published campaigns are operating normally.
- investigating May 11, 2021, 07:34 PM UTC
We are continuing to investigate this issue.
- investigating May 11, 2021, 08:40 PM UTC
We are continuing to investigate this issue.
- investigating May 11, 2021, 08:54 PM UTC
We are continuing to investigate this issue.
- monitoring May 11, 2021, 09:01 PM UTC
Login and other affected services are recovering. Users may continue to have intermittent issues. We are still isolating root cause.
- monitoring May 11, 2021, 09:24 PM UTC
Login and all platform functions have recovered and are operating normally. We are continuing to investigate root cause. We will provide any further updates in this same incident report.
- resolved May 11, 2021, 10:13 PM UTC
This incident has been resolved.