Wyng experienced a major incident on March 2, 2023 affecting Experiences, lasting 3h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Experiences
Update timeline
- investigating Mar 02, 2023, 05:14 PM UTC
We have received reports about live experiences being down. We believe the issue is related to this morning's product release. We are investigating and will post an update shortly.
- identified Mar 02, 2023, 05:14 PM UTC
We have identified the root cause and are working on a fix.
- monitoring Mar 02, 2023, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 02, 2023, 07:40 PM UTC
This incident has been resolved. The root cause was a problem related to this morning's product release. We are reviewing the circumstances that led to this issue and taking steps to minimize risk of recurrence.