Wyng experienced a major incident on May 9, 2023 affecting Metrics and Experience Management, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
MetricsExperience Management
Update timeline
- investigating May 09, 2023, 05:21 PM UTC
Users are not able to access the Experiences dashboard in the Wyng management portal. Live experiences are not affected.
- identified May 09, 2023, 05:33 PM UTC
We have identified the root cause, which is being caused by a downstream failure with a technology partner on whom we have a dependency. We are working on a fix.
- resolved May 09, 2023, 05:49 PM UTC
The issue has been resolved.