Wyng incident

Content galleries may be slow or not load

Major Resolved View vendor source →

Wyng experienced a major incident on July 6, 2018 affecting Content API and Instagram Content Stream and 1 more component, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2018, 05:32 PM UTC
Resolved
Jul 06, 2018, 06:58 PM UTC
Duration
1h 25m
Detected by Pingoru
Jul 06, 2018, 05:32 PM UTC

Affected components

Content APIInstagram Content StreamContent Management

Update timeline

  1. investigating Jul 06, 2018, 05:32 PM UTC

    Due to an issue with the API, Content Galleries may be slow or not load at all. We are investigating.

  2. identified Jul 06, 2018, 05:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 06, 2018, 06:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 06, 2018, 06:57 PM UTC

    The issue has been resolved. A production release caused a change to one of our API endpoints, that affected existing content galleries. Ingestion and content management features were not affected. That change has been reverted, and API has been restored to normal operation.

  5. resolved Jul 06, 2018, 06:58 PM UTC

    This incident has been resolved.