Wyng incident

Slow loading times for dashboard pages and some campaigns

Minor Resolved View vendor source →

Wyng experienced a minor incident on July 11, 2018 affecting Experiences and Experience Management and 1 more component, lasting 10h 1m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2018, 05:38 PM UTC
Resolved
Jul 12, 2018, 03:40 AM UTC
Duration
10h 1m
Detected by Pingoru
Jul 11, 2018, 05:38 PM UTC

Affected components

ExperiencesExperience ManagementContent Management

Update timeline

  1. investigating Jul 11, 2018, 05:38 PM UTC

    Some clients are experiencing degraded performance and slow load times for campaign dashboard, content management, and campaigns. We are actively investigating.

  2. investigating Jul 11, 2018, 06:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 12, 2018, 12:40 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 12, 2018, 03:40 AM UTC

    This incident has been resolved.