Wyng experienced a minor incident on September 20, 2018 affecting Login and Experiences and 1 more component, lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 20, 2018, 01:48 PM UTC
Some users are experiencing slow response when using the Wyng platform. We are investigating.
- investigating Sep 20, 2018, 02:12 PM UTC
We have isolated the cause to a performance issue with a database cluster managed by our data center partner. We are continuing to pursue it. Clients may experience trouble logging in, and slow performance when logged in. Campaigns may also load slowly, or in some cases not load at all.
- identified Sep 20, 2018, 02:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 20, 2018, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 20, 2018, 03:09 PM UTC
We are seeing some reports of degraded performance and are working with our data center partner to monitor, and consider further action.
- monitoring Sep 20, 2018, 03:40 PM UTC
Performance has returned to normal. We are continuing to monitor.
- resolved Sep 20, 2018, 07:57 PM UTC
A permanent fix has been deployed earlier today, and so far platform has been working normally. Some improvements will be released in the near future to prevent similar issues from happening again.